Tod's HK Online Shop

Shipping & Returns

FREE Shipping:

Unlike many other web sites, tod-s.com offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions.

Just because shipping is free doesn't mean it should take a long time. tod-s.com understands that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 4-9 business days.

Return policy

* We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7 days". Before enjoying easy exchange & return policy, You must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
* All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
* We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
* All returned merchandise should be sent to the shipping address we email you after you get our feedback!

Exchanges

* We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer.
* You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
* We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation

* Cancellation of an order must be requested before the order has been dispatched. Because we process all orders as quickly as possible within 6-8 hours after orders' placing, we are not always able to cancel an order after it is placed. Hope you can understand in this key point. Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.

Back
News
Your IP Address is: 54.196.101.118
Copyright@2009-2017 Tod's. Powered by tods shoes, news.
. Global Supplier tod's hktods bagTods Singapore